FAQs

Find answers to common support FAQs below.

Driver Support

Can printer status be obtained with a Windows Driver?

Some products are provided with a Windows Driver that has a status monitor. To download the latest driver, refer to the specific Windows Driver.

Can the blank part at the top of the print be reduced with the Windows Driver?

When printing with the Windows Driver, paper is fed automatically to the cut position after printing. This creates a blank space automatically between the cut position and start position. Therefore, the blank space cannot be reduced.

How do I install the windows driver?

You can find the steps for installing the Windows driver by watching this video.

What should I do if I cannot install the Windows driver correctly?

When installing a Windows driver, an unspecified device may appear in "Devices and Printers," and you may not be able to print.

If this happens, please refer to this video

How do I connect the printer via Bluetooth?

This video explains how to connect a printer via Bluetooth.

Printer Settings

How do I change my printer settings?

There are two tools to change the settings: one is the Label Printer Utility for Windows, and the other is the Citizen LinkServer for Android:

Label Printer Utility (for Windows)
We provide the Label Printer Utility, a utility application that can be downloaded from our website for Windows, and we have created a video that explains how to use it.
Please refer to this video.

Citizen LinkServer (for Android)
We provide the Citizen LinkServer, a utility application for Android, on Google Play.
Please check it out here.

Additionally, this page provides more details about how to use it.

How do I set up a printer for label paper?

We have created a video that explains the steps for printing on the CL-S700III or CL-S703III using label media. Please refer to this video.

How do I set up a printer for black mark paper?

We have created a video that explains the steps for printing on the CL-S700III or CL-S703III using black mark media. Please refer to this video.

Common Printing Errors

My paper is jammed, how can I fix it?

The paper may not be sitting in the paper holder correctly. Check the state of paper in the paper holder. If not correct, set the paper correctly and try printing.

My print out looks dirty, smudged or not up to usual standard, why is this?

Verify whether the ink ribbon is set to the correct position. If not, retry setting the ink ribbon.

What should I do if a head check alarm occurs?

Please refer to this troubleshooting.

What should I do if a head open error occurs?

Please refer to this troubleshooting.

What should I do if a paper load error occurs due to gaps between labels being too long, preventing the detection of the next label?

Please set the value of "Max Media Length" to a value longer than the length from the start of the label to the start of the next label.

If you use a Windows driver, the driver settings will apply to the printer.

If you want to prioritize the value of "Max Media Length" set in the printer or LabelPrinterUtility, please set "Settings Lock" to "ON" and "Emulation Select" to "DMI."

What should I do if there are vertical white lines on a printout?

If you notice white lines in the printed output, please clean the thermal head and check the printing again. If the issue persists even after trying this, the heater element of the thermal head may be open-circuited, so we recommend contacting your Citizen Systems dealer for a thermal head replacement.