Durable and low-maintenance printers not only help to conserve resources, but also reduce the TCO in companies.
Promoting sustainability: The European Parliament has passed a right to repair law to make it easier for consumers to repair household appliances. The new repair law aims to extend the lifespan of white goods such as washing machines, dishwashers, smartphones, etc. to prevent waste.
The law is part of the EU's comprehensive efforts to promote sustainable consumption and support the transition to a circular economy. The ease of maintenance and durability of products play a key role in this. As an international manufacturer of label, POS, kiosk, photo and mobile printers, Citizen Systems has positioned itself as a pioneer in this respect for many years with its robust and low-maintenance printing solutions.
Overview of the new EU repair law
The new law, which reached a political agreement between the European Parliament and the Council of the EU on 2 February 2024, obliges manufacturers to offer consumers repair options even after the statutory warranty period has expired. The key contents of the law are:
- Information obligation: manufacturers must provide clear and transparent information on repair options and costs.
- Repair platforms: Establishment of national online platforms that connect consumers with repair services.
- Repair promotion: introduction of repair vouchers and funds, supported by EU funds.
Citizen printers: an example of sustainable technology
Citizen is known for its printing solutions, which are not only characterised by their excellent print quality, but also by their exceptional durability and ease of maintenance. These characteristics are now more relevant than ever as sustainability requirements in the technology industry increase.
For many years, Citizen Systems has offered repair solutions for their customers through warranty options and their repair service centres across EMEA. This enables customers to repair first and only replace if absolutely necessary – helping businesses achieve an outstanding TCO over longer periods of time.
Ease of maintenance and durability
Citizen printers are characterised by several features that support their ease of maintenance and durability:
- Robust design: Citizen printers are built to last. High-quality materials and a robust construction ensure that the devices function reliably even with intensive use in harsh environments.
- Easy maintenance: Citizen printers are designed so that they can be maintained with minimal effort. Access to wearing parts, such as new print heads, is easy. Replacement can often be carried out without special tools.
- Efficient technology: Citizen relies on technologies that minimise wear and tear and reduce operating costs. This not only contributes to the longevity of the devices, but also reduces the environmental impact through less frequent replacement parts and repairs.
Support for the EU initiative
Citizen supports the EU initiative to promote a culture of repair. By providing durable and low-maintenance printers, the company actively contributes to reducing electronic waste and promoting the sustainable use of resources. Customers benefit from a longer service life for their devices and lower operating costs, while the environment is protected through less waste and more efficient use of resources.
Warranty and extended service options
Citizen not only offers its customers high-quality products, but also excellent service conditions:
- Standard 2-year warranty: All Citizen printers come with a two-year warranty*, giving customers peace of mind and confidence in their investment.
- Extended warranty options: Customers have the option to purchase an extended warranty from 3 to 5 years. These additional warranties provide even more protection and ensure long-term security and support.
- Repair centres: Citizen operates specialised repair centres that offer personal service. At these centres, technicians take the time to understand customers' needs and problems and offer tailor-made solutions.
Technologies for the future
The new EU repair law marks an important step towards sustainable consumption and resource conservation. Citizen fulfils its customers' needs for reliable and long-lasting products with its durable and low-maintenance printers, setting a strong example for the future of the technology industry.
For more information about Citizen's low-maintenance and durable printing solutions, please visit the Citizen website.
*standard 2-year warranty includes 2-years or up to 150kms (whichever comes first). This applies to POS, label, kiosk, portable and photo printers only – not all the printer mechanisms and parts within.