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Data Protection Policy

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Data Privacy Statement – Citizen CCC Portal

 

 

Data Protection Policy

1. Your private sphere is important for us

Protecting your personal data – for example when you register and use the "Partner Area" on this website set up by Citizen under www.citizen-systems.com – is very im-portant for us. Therefore your data is protected by technical security systems. Collection, storage and use of your personal data always comply with statutory provisions, in particular the Federal Data Protection Act and the Telemedia Act.

 

This data protection notice provides information on Citizen's data protection policy and actions and also about how you can shape the online entry and use of your personal data through the information options available to you. You will find this data protection notice not only in the footer of every page on this website; you can also request a copy at any time by email from the Citizen data protection representative responsible for the www.citizen-systems.com website (datasecurityofficer@citizen-europe.com).

 

2. Scope of this data protection notice

This data protection notice covers and applies solely for the www.citizen-systems.com website and its subpages (apart from the Citizen Consul Club's Portal pages, the corresponding data protection policy for this can be found here) and thus for all corresponding personal data.

 

Citizen would like to point out that the www.citizen-systems.com website may contain links to applications, services, internet websites or products of third-party providers. By clicking those links you leave the www.citizen-systems.com website and thus the scope of this data protection notice. Citizen has no influence over the internet websites of third-party providers or how they handle personal data. Any data you provide to or allow to be collected by such third-party providers is not covered by this data protection notice.

 

3. Visiting the www.citizen-systems.com website

Every time a user visits this website or when a file is called down, personal data which your browser sends us is automatically collected and saved in the server log files. This data includes in particular:

 

  • URL of the called (sub-) page;
  • Date and time the page is accessed;
  • Host name of the accessing computer (IP address) where available;
  • Browser version and operating system if passed on by the client;
  • Referrer URL (previously visited internet page) if passed on by the client.

 

We collect this data in particular for system security and system administration purpos-es. We also use the data to optimize our internet offering, for statistical purposes and to ensure proper operation of the website. This data is then deleted at regular intervals af-ter being used for those purposes. Furthermore, it is not traced to particular persons or pooled with other data sources, unless this is done as protection against attacks which are against the criminal law or which hinder or impair the functioning of our web offering.

 

4. Completing the contact form

When you enter other data voluntarily on the www.citizen-systems.com website, e.g. by completing the entry fields in the contact form, this information is (also) saved by Citizen. You give your consent to the storage and use of your data by entering that data and sending it to Citizen. Needless to say, we use your data only as permissible and for the purpose for which it was sent.

 

5. Collecting your data

 

Registration for the Partner Area of the www.citizen-systems.com website will take place after your or Citizen's request. Following registration, your personal data will be saved and used as permitted by law until revoked as per this data protection notice.

 

  • Surname and first name;
  • Company/employer, position
  • Address
  • Contact information such as telephone number or email address;
  • Username and password

 

6. Use of your data / purpose

We use the personal data you provide when registering for the Partner Area on the www.citizen-systems.com website to answer questions you send us. The email address you enter is also used for other administrative communication and also for sending our current newsletter and price lists in conjunction with your registration for the Partner Area.

 

Except as permitted by law, we will not use your data for any other advertising purposes, unless you have expressly given and not revoked your consent to advertising.

 

7. Technical and organizational data security

Access to certain parts of the Partner Area is protected by a password you have re-ceived by email. This password is saved in an encrypted form. So as to ensure this security, we ask you to choose a secure password (e.g. by combining upper and lower case letters, using numbers, etc.); you should also keep your password secret and al-ways log off when leaving the Partner Area.

 

The website software, operating systems on the servers, firewall and antivirus programs are continuously updated so as to ensure a high level of data security. However, in the field of information technology there can be no 100% security, e.g. against hacker attacks – we take the technical and organizational actions required for data security, but cannot give any guarantee for data security.

 

8. Disclosure of personal data

We only disclose your personal data if, and in so far as, this is necessary for using the Partner Area.

 

Apart from the following cases, Citizen will not disclose your personal data to third parties without your express consent. Excluded from this are in particular legally compliant requests for information by the police, the public prosecutor's office, government departments or other authorised public agencies and also the general need for disclosure to comply with statutory regulations or court orders. In addition, Citizen reserves the right to use your personal data as permitted by law to protect and/or assert its rights or the rights of companies affiliated with Citizen under company law. Citizen would like to point out that in the event of company restructuring your personal data can be disclosed to immediate parties to the restructuring. In such cases, Citizen will strive to ensure reasonable protection of your personal data.

 

9. Cookies and Google Analytics

Citizen also uses "cookie" technology on the www.citizen-systems.com website to track activities on the website and to make our pages safer, more effective and more user-friendly, e.g. by saving the settings you have selected. Cookies are small text files, saved permanently on your hard drive or only for an Internet session (Session Cookies) and automatically deleted when you close your browser.

 

As a rule, your Internet browser accepts the cookies automatically and saves them on your computer hard drive. You can change the settings of your browser so that you receive a message about the use of cookies. This makes the use of cookies on websites transparent for you. You can also set your browser to refuse all cookies. If your Internet browser does not accept cookies, this can restrict the usability of this website. Even if you do not allow any cookies, you can still access certain areas of our website by entering your email address.

 

In addition, the www.citizen-systems.com website uses Google Analytics, a web analysis service provided by Google Inc. ("Google"). Google Analytics also uses "cookies" which are saved on your computer and enable your use of the website to be analysed. As a rule, the information generated by the cookie about your use of this website is transmitted to and saved on a Google server in the USA. If you activate IP anonymisa-tion on this website, Google will first truncate your IP address within member states of the European Union or in other signatory states of the Convention on the European Economic Area. Only in exceptional cases will the full IP address be sent to a Google server in the USA and truncated there. Google uses this information to analyse your use of the website, to compile reports about website activities and to render other services related to the use of the website and the Internet on behalf of the operator of this website. Google will not combine the IP address sent by your browser for Google Analytics with other data. You can refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. In addition, you can prevent Google acquiring the data generated by the cookie that relates to your use of the website (including your IP address) and the processing of the data by Google by downloading and installing the browser plug-in provided at the following link: http://tools.google.com/dlpage/gaoptout?hl=de. More information about the terms of use and data protection by Google can be found at http://www.google.com/analytics/ terms/de.html and http://www.google.com/intl/de/analytics/privacyoverview.html. You can find the Google data protection policy at: www.google.com/intl/de/privacypolicy.html#information.

 

By using the www.citizen-systems.com website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.

 

10. Revoking consent

Citizen would like to point out that you can revoke your consent to the saving and use of data at any time with immediate effect by email to the Citizen admin (admin@citizen-europe.com) or by letter to Citizen Europe GmbH, Mettingerstrasse 11, 73728 Esslingen.

 

11. Information about your data / deletion and right of objection

Your trust is very important for Citizen. We are available at any time, should you have any questions relating to the processing of your personal data. You can view your data at any time in the "Partner Area". Upon request, Citizen will give you written information free of charge, in accordance with applicable law (see Section 34 Federal Data Protec-tion Act) about the data stored on you, its origin and categories of recipients to which the data may be disclosed, if applicable, and the purpose of processing. In addition, we are obliged to correct, block or delete the data stored about you upon request, unless other statutory regulations prohibit this (e.g. statutory duty to preserve records).

 

If you cancel your registration for the "Partner Area" of the www.citizen-systems.com website, your personal data will be deleted without undue delay within the relevant statutory periods.

 

Please send any questions of this nature, and also any other questions you may have about data protection, to the Citizen data protection representative (datasecurityofficer@citizen-europe.com).

The latest version of this data protection policy is November 2013. Citizen reserves the right to update or to amend this data protection policy at any time. You can find then the new data protection policy in the footer of this website with the same conditions as in this data protec-tion policy. Should the new data protection policy contain significant changes, Citizen will draw your attention to this in a corresponding message on the website or by email.

 

 

Legal information concerning the use of the www.citizen-systems.com website

Accessing and using this Citizen Europe GmbH website is subject to the following legal information:

 

1. General

The www.citizen-systems.com website may be used only as legally permitted and in a manner that does not infringe any rights of third parties and that does not restrict or hinder use of this website by other users.

 

Such a restriction or hindrance will be assumed inter alia in the event of illegal or offensive behaviour and also the distribution of offensive or insulting content on this website.

 

2. Intellectual property

 

2.1 Copyright

Citizen holds all rights to the content of the www.citizen-systems.com website, in particu-lar copyrights – unless indicated otherwise. You may not copy, download, save (on any medium), transfer, display or make publicly accessible, edit or in any way change copy-right protected content on this website or parts thereof without Citizen's prior written consent.

 

2.2 Names, images, logos and trademarks

The names and logos relating to Citizen, Citizen Systems Europe GmbH, Citizen Sys-tems Japan Co. Ltd, Citizen Watch Co. Ltd, Citizen Holdings Co. Ltd or third parties and their products and services are protected marks of Citizen, Citizen Systems Europe GmbH, Citizen Systems Japan Co. Ltd, Citizen Watch Co. Ltd, Citizen Holdings Co. Ltd and/or third parties. These marks may not be used without prior written consent.

 

3. Liability

The content on these web pages is for information purposes only. Citizen strives to ensure that the information and data on these web pages are correct and up to date. However, Citizen does not give any guarantee for the quality of the provided information and data and that the said information and data are correct, complete and up to date. Liability for the content of the information on this website is therefore excluded.

 

4. External links

The internet offering of Citizen contains links to third-party websites so as to provide the best possible user-friendliness and information. We point out that the corresponding website operators, and not Citizen, are responsible for the content therein. Citizen expressly does not adopt the content of these linked Internet pages as its own and therefore cannot give any guarantee whatsoever for the correctness, completeness and availability of the information on such third-party websites. The same applies for the compliance with data law by those third-party offerings.

 

If you notice that content on a linked website is no longer available or is against the law, you can inform Citizen by sending an email to the administrator (admin@citizen-europe.com) and we will then look into the matter.

 

 

Data Privacy Statement – Citizen CCC Portal

1. Your privacy is important to us

The protection of your personal data is of great importance to us, e.g. when you register for the Citizen Consul Club ("CCC") bonus programme at the online portal (the "CCC portal") set up by Citizen Systems Europe GmbH (“Citizen”), apply for membership with the CCC, wish to have your personal points account, log in with your access data or order your rewards. Therefore, your data is protected by technical security systems. The statutory regulations, in particular the provisions of the Federal Data Protection Act and the German Teleservices Act are complied with when your personal data is acquired, stored and used.

 

This data privacy note informs you about the data protection regulations drawn up and the measures taken by Citizen and about how you can co-shape the online acquisition and use of your personal data in the context of your informational self-determination rights. This data privacy note is provided at the CCC portal but you can also request it at any time from the CCC portal administrator by writing an e-mail to cccadmin@citizen-europe.com.

 

2. Scope of the data privacy note

This data privacy note refers to and exclusively applies to the CCC portal and thus to all personal data sent via the CCC portal in the context of your membership or preparation for CCC membership, including the data which is necessary to determine the bonus points for each existing personal bonus points account (the "points account") and for granting the rewards.

 

Citizen points out that the CCC portal may contain links to applications, services, web sites and products offered by third parties. When you click on any of these links, you will leave the CCC portal and hence the scope of this data privacy note. Citizen has no influence on the web sites of third parties and their handling of personal data. Such data which you provide to third parties or the collection of which you allow is not covered by this data privacy note.

 

3. Visits to the web site of the CCC portal

Whenever a user accesses the CCC platform or opens or downloads a file, information which your browser sends to us is automatically gathered and stored in the so-called server logfiles. This information is the following:

 

- URL of the site or sub-site accessed;

- Date and time of access to the site;

- Host name of the accessing computer (IP address) if available;

- Browser version and operating system if communicated by the client;

- Referrer URL (internet site visited prior to access) if communicated by the client.

 

We acquire this data in particular for the purpose of system reliability and system administration. In addition to this, we use the data to optimise our internet offer and for statistical purposes and to ensure proper operation of the web site. This data is deleted at regular intervals after its use for the purposes mentioned. Moreover, the data is not assigned to certain persons and not combined with other data sources, unless to defend us against an attack which constitutes a crime or impairs or compromises the operativeness of our internet offer.

 

4. Completing the contact form

If you enter other data voluntarily at the CCC portal, e.g. by completing the files of the application form, Citizen will also store that data. In this regard you agree to the storage and use of your data by entering it and sending it to Citizen. Of course, we will use this data only within the bounds of what is permitted and for the purpose associated with its transmission.

 

5. Acquisition of your data

When you register for membership with the CCC and for creation of a points account, the personal data you enter yourself in the CCC portal will be stored and, until a possible revocation, used in accordance with this data privacy note.

 

Your personal data disclosed voluntarily on our web site may in particular include the following:

 

- Name and first name;

- Company/employer, post;

- Address;

- Contact information such as phone number and e-mail address;

- Membership number;

- Customer number at your Citizen distributor.

 

Moreover, a prerequisite to your membership with the CCC is that Citizen acquires and stores data regarding your purchases made at the Citizen distributor assigned to the respective points account and uses that data in the context of the CCC. Based on the entry of your customer number and the respective Citizen distributor, Citizen will request that data at the respective Citizen distributor and store, evaluate and use the data acquired in this way for the purposes of the CCC.

 

Citizen needs this data to carry out various transactions in the context of the CCC, e.g. the following (and possibly others):

 

- Creation of your personal points account;

- Registration of your purchases at the Citizen distributor you have assigned to the account;

- Conversion of your purchase data into CCC bonus points;

- Processing of reward orders.

 

6. Use of your data / purpose

The personal data you disclose when registering and applying for membership with the CCC and the data sent by the Citizen distributor relating to your purchases will be used by us to manage your bonus points (including calculation, assignment to the respective points accounts and cancellation of a bonus points credit) and to answer the questions you may ask us. Your postal address is registered for the purpose of confirming the successful creation of your points account, sending your personal CCC membership number and your PIN. Your e-mail address is registered for the purpose of other administrative communication in connection with your membership with the CCC.

 

Moreover, we will use your e-mail address to send you information about current reward offers, campaigns and new products, provided you have given your consent to this upon your application by clicking the appropriate button. You may revoke your consent by sending an informal e-mail to the administrator of the CCC portal (cccadmin@citizen-europe.com) or by sending an informal letter to Citizen Europe GmbH, Mettingerstrasse 11, 73728 Esslingen.

 

Except as permitted by law, your data will not be used for any further advertising purposes, unless you have expressly given your consent to advertising and not revoked your consent.

 

7. Technical and organisational data security

When you log on to your points account for the first time, access is secured by a password (PIN) sent to you by e-mail. The PIN is stored in encrypted format. To maintain that security, we kindly ask you to keep your PIN secret and to always log off when you exit your points account.

 

The webshop software, operating systems of the servers, firewalls and antivirus software are continuously updated to guarantee a high level of data security. However, there cannot be 100% security in the field of information technology e.g. against hacker attacks — we take the technical and organisational measures necessary for data security but we cannot give you a guarantee with regard to data security.

 

8. Disclosure of your personal data by us

As a rule, we only disclose your personal data if and to the extent to which this is necessary to implement and handle the CCC. In particular, Citizen will transfer your data to this extent to the Citizen distributor assigned to your points account.

 

Except for the cases necessary for handling the CCC, Citizen will not disclose your personal data to any third party without your express consent. Exempted from this are in particular lawful requests for information by the police, the department of public prosecution, government agencies and other authorised public bodies and the general necessity to disclose data to comply with statutory regulations or any court orders. Moreover, Citizen reserves the right to use your personal data to the extent permitted by law also to protect and/or enforce its rights or the rights of enterprises affiliated with Citizen under company law. Citizen points out that in the case of any change of legal structure of the company your personal data may be disclosed to persons or bodies directly involved in the restructuring. In such a case, Citizen will strive to guarantee the protection of your personal data to a reasonable extent.

 

9. Cookies and Google Analytics

Citizen uses the cookie technology also in the CCC portal to track the activities on the web site and to make Citizen’s sites safer, more efficient and more userfriendly, e.g. by saving the preferences you have chosen. Cookies are small text files which are either stored temporarily on your hard disk or stored only during an internet session (so-called session cookies) and automatically deleted when your browser is closed.

 

Usually, your internet browser will automatically accept the cookies and store them on your computer's hard disk. However, you may also make settings in your browser to the effect that you will be informed when a cookie is used. This makes the use of cookies on web sites transparent for you. You may also completely deactivate the receipt of cookies via your browser. If your internet browser does not accept cookies, this may impair the usability of this web site. However, even if you do not admit cookies, you may obtain access to certain areas of our website by entering your e-mail address. Moreover, the CCC portal uses Google Analytics, a web analysis service provided by Google Inc. ("Google"). Google Analytics likewise uses cookies which are stored on your computer's hard disk and enable an analysis of your use of the web site. The information about your use of this web site generated by the cookies is usually transmitted to a Google server in the U.S. and stored there. However, because IP anonymisation is activated on this web site, Google will prior to transmission shorten your IP address within the Member States of the European Union or in other contracting state of the Treaty on the European Economic Area. Only in exceptional cases will the full IP address be transmitted to a Google server in the U.S. and shortened there. On behalf of the operator of this web site, Google will use this information to evaluate your use of the web site, compile reports on the web site activities and provide other services in connection with web site use and internet use to the web site operator. The IP address transmitted by your browser in the context of Google Analytics will not be combined with other Google data. You can prevent the cookies from being stored by making an appropriate setting in your browser software. However, we point out that if you do this you may not be able to use all the functions of the web site to the full extent. In addition, you may prevent acquisition by Google of the data generated by the cookie that relate to your use of the web site (including your IP address) and the processing of the data by Google by downloading and installing the browser plugin provided at the following link: http://tools.google.com/dlpage/gaoptout? hl=de.

 

When you use the CCC portal, you agree to the processing by Google of the data gathered about you in the manner described above and for the purpose specified above.

 

10. Revocation of consents

Citizen points out that you can at any time revoke your consent to storage and use of the data with immediate effect by sending an informal e-mail to the administrator of the CCC portal (cccadmin@citizen-europe.com) or by sending an informal letter to Citizen Europe GmbH, Mettingerstrasse 11, 73728 Esslingen.

 

11. Information about your data / deletion and right of objection

 

Your trust is a matter of great importance to Citizen. We are available at any time if you have any questions relating to the processing of your personal data. You can view and manage your data at any time in the "Your account" section. Upon request, Citizen will give you written information free of charge, in accordance with applicable law (cf. Section 34 BDSG (Federal Data Protection Act), about the data stored about you, their origin and categories of recipients to which the data may be disclosed if applicable and the purpose of processing. Moreover, we are obliged to correct, block or delete the data stored about you upon request, unless other statutory regulations prohibit this (e.g. statutory duty to preserve records).

 

If you cancel your membership with the CCC and hence your points account in accordance with Section 6.1 of the Allgemeine Teilnahmebedingungen des CCC (General Eligibility Requirements for CCC Membership), your personal data will be deleted without delay in compliance with the relevant statutory periods.

 

Please send all inquires in this respect and also other questions about the subject of data privacy to the administrator of the CCC portal (cccadmin@citizen-europe.com).