Citizen self-service terminal printers enhance customer experience

Citizen self-service terminal printers enhance customer experience

 
If you’ve found that more and more of your customers are demanding the speed and convenience of self-service terminals, you will also find that our printers provide the ideal solution. Fully aware of this trend towards self-service shopping, businesses such as the Austrian Post have discovered that our CL‑S621, CL‑S400 and CT‑S651 printers are fast, reliable and ideally suited for self-service terminals.
 
Austrian Post’s customers wanted to send or collect letters and parcels outside the traditional opening hours.  Using Citizen printers, Austrian Post installed easy-to-use self-service terminals that cut customer waiting times and made the refilling of print media, paper rolls, labels and ribbons simple for staff.
 
For printing postage stamps, package labels and receipts, each self-service terminal is equipped with four printers from Citizen. The first is a CL‑S621 thermal transfer printer that prints postage stamps. "The stamps are already on a roll and the printer adds the value, then cuts and ejects the stamp,” explains Jörk Schüßler, European Marketing Manager at Citizen. “It is important that a printed postage stamp lasts as long as a standard postage stamp. Therefore one relies on thermal transfer,” he adds.
 
The second and third printers in use are compact CL‑S400 printers. One is used for printing labels for registered mail and the other prints shipping labels. Customers can take the required labels from a dispenser at the self-service terminal.
 
The fourth printer inside the self-service terminal is the CT‑S651 that prints receipts. "The receipt printer is a classic POS printer and it is fast and reliable. With its front output, it is ideally suited for the self-service terminal,” emphasizes Jörk Schüßler.
 
From information access points to product sales terminals and photo printing units, high street self-service solutions have experienced phenomenal growth in recent years as consumers increasingly look for ways to perform everyday tasks anytime, anyplace, anywhere – and in as little time as possible.
 
For more information on how Citizen’s constantly expanding range of printers could help build your business, click here.