Privacy Policy

Data Protection Policy

1. Your private sphere is important for us

Protecting your personal data – for example when you register and use the "Partner Area" on this website set up by Citizen under – is very im-portant for us. Therefore your data is protected by technical security systems. Collection, storage and use of your personal data always comply with statutory provisions, in particular the Federal Data Protection Act and the Telemedia Act.


This data protection notice provides information on Citizen's data protection policy and actions and also about how you can shape the online entry and use of your personal data through the information options available to you. You will find this data protection notice not only in the footer of every page on this website; you can also request a copy at any time by email from the Citizen data protection representative responsible for the website (


2. Scope of this data protection notice

This data protection notice covers and applies solely for the website and its subpages (apart from the Citizen Consul Club's Portal pages, the corresponding data protection policy for this can be found here) and thus for all corresponding personal data.


Citizen would like to point out that the website may contain links to applications, services, internet websites or products of third-party providers. By clicking those links you leave the website and thus the scope of this data protection notice. Citizen has no influence over the internet websites of third-party providers or how they handle personal data. Any data you provide to or allow to be collected by such third-party providers is not covered by this data protection notice.


3. Visiting the website

Every time a user visits this website or when a file is called down, personal data which your browser sends us is automatically collected and saved in the server log files. This data includes in particular:


  • URL of the called (sub-) page;
  • Date and time the page is accessed;
  • Host name of the accessing computer (IP address) where available;
  • Browser version and operating system if passed on by the client;
  • Referrer URL (previously visited internet page) if passed on by the client.


We collect this data in particular for system security and system administration purpos-es. We also use the data to optimize our internet offering, for statistical purposes and to ensure proper operation of the website. This data is then deleted at regular intervals af-ter being used for those purposes. Furthermore, it is not traced to particular persons or pooled with other data sources, unless this is done as protection against attacks which are against the criminal law or which hinder or impair the functioning of our web offering.


4. Completing the contact form

When you enter other data voluntarily on the website, e.g. by completing the entry fields in the contact form, this information is (also) saved by Citizen. You give your consent to the storage and use of your data by entering that data and sending it to Citizen. Needless to say, we use your data only as permissible and for the purpose for which it was sent.


5. Collecting your data


Registration for the Partner Area of the website will take place after your or Citizen's request. Following registration, your personal data will be saved and used as permitted by law until revoked as per this data protection notice.


  • Surname and first name;
  • Company/employer, position
  • Address
  • Contact information such as telephone number or email address;
  • Username and password


6. Use of your data / purpose

We use the personal data you provide when registering for the Partner Area on the website to answer questions you send us. The email address you enter is also used for other administrative communication and also for sending our current newsletter and price lists in conjunction with your registration for the Partner Area.


Except as permitted by law, we will not use your data for any other advertising purposes, unless you have expressly given and not revoked your consent to advertising.


7. Technical and organizational data security

Access to certain parts of the Partner Area is protected by a password you have re-ceived by email. This password is saved in an encrypted form. So as to ensure this security, we ask you to choose a secure password (e.g. by combining upper and lower case letters, using numbers, etc.); you should also keep your password secret and al-ways log off when leaving the Partner Area.


The website software, operating systems on the servers, firewall and antivirus programs are continuously updated so as to ensure a high level of data security. However, in the field of information technology there can be no 100% security, e.g. against hacker attacks – we take the technical and organizational actions required for data security, but cannot give any guarantee for data security.


8. Disclosure of personal data

We only disclose your personal data if, and in so far as, this is necessary for using the Partner Area.


Apart from the following cases, Citizen will not disclose your personal data to third parties without your express consent. Excluded from this are in particular legally compliant requests for information by the police, the public prosecutor's office, government departments or other authorised public agencies and also the general need for disclosure to comply with statutory regulations or court orders. In addition, Citizen reserves the right to use your personal data as permitted by law to protect and/or assert its rights or the rights of companies affiliated with Citizen under company law. Citizen would like to point out that in the event of company restructuring your personal data can be disclosed to immediate parties to the restructuring. In such cases, Citizen will strive to ensure reasonable protection of your personal data.


9. Cookies and Google Analytics

Citizen also uses "cookie" technology on the website to track activities on the website and to make our pages safer, more effective and more user-friendly, e.g. by saving the settings you have selected. Cookies are small text files, saved permanently on your hard drive or only for an Internet session (Session Cookies) and automatically deleted when you close your browser.


As a rule, your Internet browser accepts the cookies automatically and saves them on your computer hard drive. You can change the settings of your browser so that you receive a message about the use of cookies. This makes the use of cookies on websites transparent for you. You can also set your browser to refuse all cookies. If your Internet browser does not accept cookies, this can restrict the usability of this website. Even if you do not allow any cookies, you can still access certain areas of our website by entering your email address.


In addition, the website uses Google Analytics, a web analysis service provided by Google Inc. ("Google"). Google Analytics also uses "cookies" which are saved on your computer and enable your use of the website to be analysed. As a rule, the information generated by the cookie about your use of this website is transmitted to and saved on a Google server in the USA. If you activate IP anonymisa-tion on this website, Google will first truncate your IP address within member states of the European Union or in other signatory states of the Convention on the European Economic Area. Only in exceptional cases will the full IP address be sent to a Google server in the USA and truncated there. Google uses this information to analyse your use of the website, to compile reports about website activities and to render other services related to the use of the website and the Internet on behalf of the operator of this website. Google will not combine the IP address sent by your browser for Google Analytics with other data. You can refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. In addition, you can prevent Google acquiring the data generated by the cookie that relates to your use of the website (including your IP address) and the processing of the data by Google by downloading and installing the browser plug-in provided at the following link: More information about the terms of use and data protection by Google can be found at terms/de.html and You can find the Google data protection policy at:


By using the website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.


10. Revoking consent

Citizen would like to point out that you can revoke your consent to the saving and use of data at any time with immediate effect by email to the Citizen admin ( or by letter to Citizen Europe GmbH, Otto-Hirsch-Brücken 17, 70329 Stuttgart.


11. Information about your data / deletion and right of objection

Your trust is very important for Citizen. We are available at any time, should you have any questions relating to the processing of your personal data. You can view your data at any time in the "Partner Area". Upon request, Citizen will give you written information free of charge, in accordance with applicable law (see Section 34 Federal Data Protec-tion Act) about the data stored on you, its origin and categories of recipients to which the data may be disclosed, if applicable, and the purpose of processing. In addition, we are obliged to correct, block or delete the data stored about you upon request, unless other statutory regulations prohibit this (e.g. statutory duty to preserve records).


If you cancel your registration for the "Partner Area" of the website, your personal data will be deleted without undue delay within the relevant statutory periods.


Please send any questions of this nature, and also any other questions you may have about data protection, to the Citizen data protection representative (

The latest version of this data protection policy is November 2013. Citizen reserves the right to update or to amend this data protection policy at any time. You can find then the new data protection policy in the footer of this website with the same conditions as in this data protec-tion policy. Should the new data protection policy contain significant changes, Citizen will draw your attention to this in a corresponding message on the website or by email.



Legal information concerning the use of the website

Accessing and using this Citizen Europe GmbH website is subject to the following legal information:


1. General

The website may be used only as legally permitted and in a manner that does not infringe any rights of third parties and that does not restrict or hinder use of this website by other users.


Such a restriction or hindrance will be assumed inter alia in the event of illegal or offensive behaviour and also the distribution of offensive or insulting content on this website.


2. Intellectual property


2.1 Copyright

Citizen holds all rights to the content of the website, in particu-lar copyrights – unless indicated otherwise. You may not copy, download, save (on any medium), transfer, display or make publicly accessible, edit or in any way change copy-right protected content on this website or parts thereof without Citizen's prior written consent.


2.2 Names, images, logos and trademarks

The names and logos relating to Citizen, Citizen Systems Europe GmbH, Citizen Sys-tems Japan Co. Ltd, Citizen Watch Co. Ltd, Citizen Holdings Co. Ltd or third parties and their products and services are protected marks of Citizen, Citizen Systems Europe GmbH, Citizen Systems Japan Co. Ltd, Citizen Watch Co. Ltd, Citizen Holdings Co. Ltd and/or third parties. These marks may not be used without prior written consent.


3. Liability

The content on these web pages is for information purposes only. Citizen strives to ensure that the information and data on these web pages are correct and up to date. However, Citizen does not give any guarantee for the quality of the provided information and data and that the said information and data are correct, complete and up to date. Liability for the content of the information on this website is therefore excluded.


4. External links

The internet offering of Citizen contains links to third-party websites so as to provide the best possible user-friendliness and information. We point out that the corresponding website operators, and not Citizen, are responsible for the content therein. Citizen expressly does not adopt the content of these linked Internet pages as its own and therefore cannot give any guarantee whatsoever for the correctness, completeness and availability of the information on such third-party websites. The same applies for the compliance with data law by those third-party offerings.


If you notice that content on a linked website is no longer available or is against the law, you can inform Citizen by sending an email to the administrator ( and we will then look into the matter.